OPEN TODAY FROM 9am-5.30pm

Here at Prince Bishops Place, we understand the needs of our customers and we are constantly striving to make your shopping experience a safe, secure and enjoyable one, that is accessible to all members of our community.

Lifts

For convenient access to shop level, two lifts are located on each level of the car park, situated in the main stairwell opposite the parking payment machines. There is a third located in the car park, situated in the pedestrian entrance just off New Elvet Bridge, but please be aware that you cannot access the shops using this lift, only Levels 2,4 & 6. A number of our individual retailers also have their own internal lifts. You can find more information here by viewing the store directory.

Toilets

Female toilets, accessible toilets and baby changing facilities are located on Level 7 of the car park, by the main stairwell. Male toilets, accessible toilets and baby changing facilities are located on Level 5 of the car park, similarly by the main stairwell. All toilets are accessible via a direct lift and are signposted throughout the shopping centre. The main public toilets are open in line with shopping centre core trading hours which are 9am to 6pm.

Accessible Parking

We have plenty of designated accessible parking spaces available, located on Level 1 of the Prince Bishops Place car park, close by to Shopmobility Durham scheme (more information available below). Prince Bishops Place Car Park operates using a user-friendly Automatic Number Plate Recognition (ANPR) system. It’s easy to use; you just need to remember your car registration number when you return to the pay station to pay for your parking.  You can find more details and information about our car park here.

Help Points

Throughout Prince Bishops Place there are various help points where members of staff can come to your aid should further assistance be required. For more information on these locations, call us on 0191 375 0416. The Prince Bishops Place Ambassadors regularly patrol all areas of the centre and car park and can be identified by their blue hi-visibility waistcoats showing the shopping centre logo.

Shops

A number of our stores have many accessible features, such as internal lifts, accessible fitting rooms, Braille menus and hearing loops systems. For further details on accessibility in our stores, please get in touch with individual retailers. You can find the contact details for all the centre retailers in the store directory.

Shopmobility Durham City Centre

Shopmobility is a scheme offering assistance to any member of the public who has limited mobility, be it due to a disability or illness. Through the scheme, shoppers and visitors to Durham City can hire motorised scooters and manually operated and power-assisted wheelchairs to assist in the accessibility to the shopping facilities, leisure activities and beautiful sights of Durham City.

For additional information, you can visit the Shopmobility website or call them directly on 0191 3868556. Shopmobility Durham is located on Level 1 of the car park at Prince Bishops Place.

Current opening hours are Monday, Wednesday and Friday 10am-2pm.

The scheme provides a number of services:

Equipment Hire –accessible equipment, such as motorised scooters, manual and power-assisted wheelchairs and walking sticks, are available to rent on either a long or short-term basis. Click here for more information.

Valet and Maintenance Scheme – available if your equipment is in need of cleaning or repair. Click here for more information.

Excursions – if you would like to visit places of interest but suffer from mobility problems, Shopmobility’s mini-bus is on hand to take you around Durham and the surrounding villages. The mini-bus is fully accessible, having been fitted with a tail lift. Click here for more information.

Bus – available to book for groups of up to 15 people, with removable seats and a wheelchair accessible tail lift.

Anybody can be a part of the Shopmobility scheme. Membership is £10 for the year, giving you unlimited access to the above services, or you may register as a visitor if using the service more infrequently. All Shopmobility Durham ask is that you provide two forms of identification – a driving license, utility bill or blue badge, for example – and complete a short registration form.

Friday Shopping Service – This is a new initiative designed to encourage people to access the facilities of Durham City Centre. It provides a door to door transport service between your home and Prince Bishops Place between 9am and 4pm.